Last updated: March 15, 2025

1. Introduction

Welcome to Mental Well-Being. We value your privacy and process your personal data carefully and in accordance with the General Data Protection Regulation (GDPR). This privacy statement explains what data we collect, why we collect it, and how we handle it.

2. Who is responsible for processing your data?

Mental Well-Being

3. What personal data do we process?

We collect and process the following personal data:

- Name and contact details (such as name, email address and telephone number)

- Billing information (such as address and payment information, if you purchase a service)

- Information that you provide yourself (for example via the contact form or during a coaching process)

- Website usage and cookies (such as IP address, browser data and interaction with our website)

4. What do we use your data for?

We only process your data for the following purposes:

- Providing and improving our services

- Handling contact requests

- Providing information about our services

- Carrying out a coaching process

- Administrative and legal obligations

- Analyzing website visits to optimize our website

5. On what basis do we process your data?

We process personal data on the basis of the following legal bases:

- Consent: When you voluntarily provide data (for example via the contact form).

- Execution of an agreement: If you enter into a coaching trajectory.

- Legal obligation: For administrative and tax purposes.

- Legitimate interest: For example, for marketing purposes or website improvement.

6. Who do we share your data with?

We do not share your personal data with third parties unless this is necessary for the performance of our services or to comply with legal obligations. Possible third parties we collaborate with include:

- Hosting and website providers (for the operation of the website)

- Payment service providers (for invoicing and payments)

- Government agencies (if legally required)

We conclude processing agreements with parties who process personal data on our behalf to guarantee your privacy.

6.1 Use of Zoom for online coaching

For our online coaching sessions, we use Zoom, an external videoconferencing service. This means that your personal data, such as your name, email address, and possibly audio and video data, may be processed by Zoom.

- Why do we use Zoom?

We use Zoom to enable remote coaching sessions and keep our services accessible.

- What data does Zoom process?

When you have an appointment via Zoom, the following data may be processed:

- Name and email address (when registering or attending a meeting)

- IP address and device data (for technical operation)

- Image and sound (if you use your camera and microphone during a session)

- How does Zoom protect your data?

- We use a secure connection (encryption) during our calls.

- No sessions will be recorded without explicit permission.

- Zoom has its own privacy policy, which you can read here: Zoom Privacy Statement.

If you object to using Zoom, please contact us for alternative communication methods.

7. How long do we retain your data?

We do not retain personal data longer than necessary for the purpose for which it was collected, unless a longer retention period is required by law. For example:

- Contact requests: maximum 1 year after processing

- Customer data: 7 years (tax legislation)

- Website use (cookies): see cookie policy

8. How do we secure your data?

We take appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access. Examples include:

- Secure connections (SSL certificate)

- Access restrictions to personal data

- Regular updates and monitoring of our systems

- Secure VPN Connection (Mullvad)

9. What are your rights?

You have the following rights with respect to your personal data:

- Right of access: You may ask which data we process about you.

- Right to rectification: You can have incorrect data corrected.

- Right to erasure: In certain cases, you can request the erasure of your data.

- Right to restriction: You can ask us to process less data.

- Right to data portability: You can receive your data in a structured format.

- Right to object: You can object to certain processing, such as marketing.

You can exercise your rights by contacting us at [email address]. We will respond to your request within 30 days.

10. Cookies and tracking

Our website uses cookies to improve your experience. For more information about which cookies we use and how you can manage them, please see our cookie policy.

11. Changes to this privacy statement

We may amend this privacy statement from time to time. The most current version can always be found on our website. We recommend that you check this statement regularly.